CodePlateau Technology Solutions (“CodePlateau”, “we”, “our”, or “us”) is a Microsoft Solutions Partner headquartered in Pune, Maharashtra, India, providing Power BI consulting, dashboard development, Microsoft Fabric, and related IT advisory services. We are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website (codeplateau.com) or engage with our services.
1. Information We Collect
Information You Provide Directly
When you fill out our contact form, request a Power BI Assessment, or email us, we collect information such as your name, business email address, company name, designation, and the details of your enquiry. We only ask for what is necessary to respond to your request.
Automatically Collected Information
When you visit codeplateau.com, we may automatically collect technical data including your IP address, browser type and version, operating system, referring URLs, pages visited, and time spent on pages. This data is collected via cookies and analytics tools and is used solely to understand how our website is used and to improve it.
2. How We Use Your Information
Responding to Enquiries
We use the contact details you submit to respond to your enquiry, schedule consultations, and provide you with relevant information about our Power BI and Microsoft technology services.
Service Delivery
For clients who engage us for consulting or implementation work, we use your information to fulfil our contractual obligations, manage projects, send invoices, and provide ongoing support.
Website Improvement
Aggregated, anonymised analytics data helps us understand which pages are most useful, identify technical issues, and improve the overall user experience on our website.
Legal and Compliance
We may process your data to comply with applicable laws, respond to legal requests, or enforce our contractual rights.
4. Data Sharing and Disclosure
We Do Not Sell Your Data
CodePlateau Technology Solutions does not sell, trade, or rent your personal information to any third parties for marketing or commercial purposes.
Service Providers
We may share information with trusted third-party vendors who assist us in operating our website and delivering our services (for example, cloud hosting providers, email service providers, and project management tools). These vendors are contractually obligated to keep your information confidential and to use it only for the purposes we specify.
Microsoft Ecosystem
As a Microsoft Solutions Partner, we use Microsoft 365, Azure, and Power Platform tools in the delivery of our services. Data processed within these tools is governed by Microsoft's Data Protection Addendum and applicable data processing agreements.
Legal Requirements
We may disclose your information if required to do so by law, court order, or governmental authority, or if we believe in good faith that such disclosure is necessary to protect our rights, protect your safety, or investigate fraud.
5. Data Retention
Retention Periods
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Enquiry data is typically retained for 24 months. Client project data is retained for the duration of the engagement and for a period of 7 years thereafter in accordance with applicable Indian tax and corporate law.
6. Your Rights
Access and Correction
You have the right to request a copy of the personal information we hold about you and to request corrections if any information is inaccurate or incomplete.
Deletion
You may request that we delete your personal information, subject to our legal obligations to retain certain records. We will respond to deletion requests within 30 days.
Withdrawal of Consent
Where we process your data on the basis of consent (for example, for marketing communications), you may withdraw that consent at any time by contacting us at info@codeplateau.com. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.
Applicable Law
This Privacy Policy is governed by the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 as applicable in India. Users in Australia and the United States may additionally have rights under their respective local privacy laws.
7. Data Security
Security Measures
We implement appropriate technical and organisational measures to protect your personal information against accidental loss, unauthorised access, disclosure, alteration, or destruction. Our infrastructure is hosted on Microsoft Azure, which maintains ISO 27001, SOC 2 Type II, and other industry-recognised security certifications.
No Absolute Guarantee
While we take data security seriously, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but commit to notifying affected individuals and relevant authorities in the event of a data breach as required by applicable law.
8. Third-Party Links
External Websites
Our website may contain links to third-party websites including Microsoft Partner Directory, LinkedIn, and other external resources. We are not responsible for the privacy practices or the content of those websites. We encourage you to review the privacy policies of any external sites you visit.
9. Changes to This Policy
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated policy on this page with a revised effective date. Where changes are material, we will take reasonable steps to notify you (for example, by email or prominent notice on our website).
10. Contact Us
Privacy Enquiries
If you have any questions, concerns, or requests relating to this Privacy Policy or our data practices, please contact us at info@codeplateau.com or by post at: CodePlateau Technology Solutions, Pune, Maharashtra, India.
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